Privacy Policy
Last updated: April 2024
SliknStoles Ghana ("we", "us", "our" or "Company") operates the sliknstoles.com website and associated mobile applications (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Ghana Data Protection Act 2012 (Act 843)
Our privacy practices comply with Ghana's Data Protection Act 2012 (Act 843), which regulates the processing of personal data and protects the fundamental rights and freedoms of data subjects. We are committed to responsible data handling and protecting your personal information in accordance with this legislation.
What We Collect
Personal Information
When you use our Service, we may collect personal information including:
- Full name and contact information
- Email address and phone number
- Delivery address and GhanaPostGPS digital address
- Payment information (processed securely through third-party providers)
- Order history and design preferences
Technical Information
We automatically collect certain technical information when you visit our Service:
- IP address and browser type
- Pages visited and time spent on the Service
- Referrer information and search queries
- Device information and operating system
- Cookies and similar tracking technologies
Design and Customisation Data
When you customise your sash, we collect information about your design choices, embroidery preferences, colors selected, and any uploaded artwork or logos. This data is used to manufacture your order and provide design approval services.
Why We Collect It
We collect personal information for the following purposes:
Order Processing and Fulfillment
To process your orders, arrange payment, and deliver your custom sashes
Customer Communication
To send order confirmations, delivery updates, and respond to customer inquiries
Service Improvement
To analyze user behavior and improve our website, design tools, and overall service quality
Legal and Compliance
To comply with applicable laws, regulations, and legal processes
Marketing (with your consent)
To send promotional emails and announcements about new products and special offers
How We Protect It
The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Our Security Measures:
- Encrypted connections (HTTPS/SSL) for all data transmission
- Secure payment processing through trusted third-party providers
- Regular security audits and vulnerability assessments
- Limited access to personal data by authorized personnel only
- Compliance with Ghana's Data Protection Act requirements
- Secure data storage with regular backups
Your Rights
Under Ghana's Data Protection Act 2012 and applicable data protection regulations, you have the following rights:
Right of Access
You have the right to request access to the personal data we hold about you
Right to Correction
You can request correction of inaccurate or incomplete personal data
Right to Erasure
Subject to certain conditions, you may request deletion of your personal data
Right to Data Portability
You can request your data in a structured, commonly-used format
Right to Object
You can object to certain types of processing, including direct marketing
Right to Withdraw Consent
You can withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at privacy@sliknstoles.com with your request.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and accounting requirements. Specifically:
- Order and payment information: retained for 7 years (accounting requirements)
- Delivery information: retained for 2 years after delivery
- Design/customisation data: retained for 1 year or upon request
- Marketing data: retained until you unsubscribe or request deletion
- Account information: retained until account closure or deletion request
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@sliknstoles.com
Mailing Address: SliknStoles Ghana, Accra, Ghana
Phone: +233 XX XXX XXXX (WhatsApp preferred)